Privacy Policy

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ETW Admin Services – Privacy Policy

Effective Date: 17/06/2025
Last Updated:  17/06/2025
Business Name: ETW Admin Services (also trading as ETW VA)
Website: www.etw-va.co.uk
Contact: rebecca@etw-va.co.uk

1. Who We Are

At ETW VA, we support small businesses, rural clients, families, and technophobes with virtual assistant services. We respect your privacy and comply with UK GDPR and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following:

Name

Email address

Business details

IP address

Information provided through our forms

Site usage data (via cookies)

3. How We Collect It

When you fill in our contact form

When you subscribe to our newsletter

When you book a call

Through cookies and analytics tools

4. Why We Collect It

We use your data to:

Respond to enquiries

Deliver services

Improve user experience

Send newsletters (only if you’ve subscribed)

5. Legal Basis for Processing

We rely on:

Consent (e.g. form opt-in)

Contractual necessity (e.g. to deliver services)

Legitimate interest (e.g. improving our website)

6. Who We Share It With

We do not sell your data.
We may share it securely with:

MailerLite (email marketing)

Calendly (booking system)

Google Analytics (website performance)

Each provider follows GDPR or equivalent standards.

7. How Long We Keep Data

Enquiries: up to 12 months

Clients: 6 years (for legal and financial reasons)

Newsletter: until you unsubscribe

8. Your Rights

You have the right to:

Access or update your data

Ask us to delete your data

Object to certain uses of your data

Withdraw your consent at any time

Just email us: rebecca@etw-va.co.uk

9. Cookies

We use cookies to enhance your experience and measure performance.
You can manage cookies via your browser or our banner.

10. Contact

Questions or concerns?
Email: rebecca@etw-va.co.uk